JUDICIAL
PERFORMANCE IMPROVEMENT PROJECT (JPIP)
CREDIT No.
5181-KE, PROJECT ID No. P105269
|
REQUEST FOR EXPRESSION OF INTEREST
|
CONSULTANCY SERVICES TO CONDUCT BASELINE SURVEYS ON CUSTOMER SATISFACTION
SURVEY & EMPLOYEE SATISFACTION/ENGAGEMENT AND WORK ENVIRONMENT SURVEYS
TENDER NO. JPIP/CS/05/2014-2015
The Government of Kenya has received financing from
the World Bank toward the cost of the Judicial Performance Improvement
Project (JPIP), and intends to apply part of
the proceeds toward payments under the consultancy services.
The purpose of the customer satisfaction survey is to
establish the satisfaction levels of the Judiciary’s customers, and assess the
customers’ perception of the level and quality of service delivery. While the
objective of employee satisfaction and work environment survey is to understand
employee morale, how employees perceive the workplace, assess teamwork and
management activities.
The Judiciary now invites eligible Consulting Firms to
indicate their interest in providing the services. Interested consultants
should provide information demonstrating that they have the required
qualifications, capacity and relevant experience to perform the services. The
short listing criteria are, the Consultant Firm should have at least 10 years’
experience in provision of similar services; and the firm should demonstrate
that it has carried out at least two similar assignments in Kenya or in any
African country.
The attention of interested Consultants is drawn to
paragraph 1.9 of the World Bank’s Guidelines: Selection and Employment of Consultants
[under IBRD Loans and IDA Credits & Grants] by World Bank Borrowers
published in January, 2011 “Consultant Guidelines”, setting forth the World
Bank’s policy on conflict of interest.
The Consultant Firm will be selected in accordance with the
Quality and Cost Based Selection (QCBS) method set out in the Consultant
Guidelines.
Further information can be obtained at the address below
during office hours 8.00 am-1.00 pm and 2.00 pm- 5.00 pm Monday to
Friday excluding public holidays.
Expressions of interest must be delivered in a written form
to the address below (in person, or by mail or by e-mail) by 23 September
2014
The address referred to above is:
(i)
Address for obtaining further information
Attn: Integrated Fiduciary
Agent (IFA),
Judiciary Performance
Improvement Project,
7thFloor, Rahimtulla Tower,
Upper Hill Road,
Tel: 020 2210116
Nairobi, Kenya
(ii)
(ii) Address where Expression of Interest will
be delivered .
Tender Box provided at the
Judiciary’s Offices,
7th Floor, Rahimtulla Tower,
Upper Hill Road, Nairobi, Kenya
The Chief Registrar of the Judiciary
P.O. Box 30041-00100,
Nairobi, Kenya
Tel: +254 2 2221221
E-mail: chiefregistrar@judiciary.go.ke
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